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Common Questions
We serve organizations from 10 to 500 employees across professional services, financial, legal, healthcare, and non-profit sectors.
For critical issues, our average response time is under 15 minutes. We operate a 24/7 NOC and SOC.
Both options work. We can be your fully outsourced IT department or co-manage alongside your existing staff.
Our structured onboarding takes 30–60 days: technology audit, documentation, monitoring deployment, and a kick-off meeting.
Yes. We have offices and technicians across Ottawa, Toronto, Calgary, and Vancouver, with remote support nationwide.